Terms and Conditions
Confirmation of bookings
All tours must be paid in full to confirm the booking 50%
Payment can be made via Paypal, if you do not have a Paypal account you can pay with a credit card via Paypal or via OMISE payment link
Once payments are received the tour booking is confirmed, and full instructions are sent by email.
Payment methods
Payments are accepted by Paypal or credit card via Paypal and OMISE
Cancellations
Boat Tours – All boat tours, including yachts, large boats, long-tail boats, and speedboats must receive cancellations 24 hrs to receive a full refund.
Tours canceled in less than 24 hrs, no refund is given, 100% of the tour price is charged.
Where minimum numbers are not met on boat tours, the operator will cancel the tour, an alternative date is given or a refund given. This is NOT the control of the Agent.
Private land Tours – Cancellation required 24 hrs before the tour time to receive a full refund.
Private Land Tours : Cruise – Ship Passengers – If a cancellation is received 48 hrs before the tour time a full refund is given.
Cruiseship passengers must pay 100% to secure a booking.
After this point no refund is given. If the Ship should cancel morning of the tour, a cancellation receipt is given to claim on an Insurance policy.
In the case where we should cancel a full refund is given.
If the tour operator cancels the tour, a full refund is given.
If the customer cancels and payment has been received via PayPal the refund will be less 5% of which PayPal no longer returns.
Weather conditions – If the weather conditions should change prior or on the morning of the tour and the operator cancels, a full refund is given.
In instances where the customer has alternate days they can take the tour, the tour date will be moved on, to a convenient date agreed by said customer.
If the customer deems the weather conditions not suitable and cancels, no refund is given and the full tour balance is requested where applicable.
Illness
If cancellation should occur due to illness, upon request a receipt and confirmation will be granted for the customer to claim a refund from their Insurance Broker by the customer.